Support Center
Help with your account, playback and rewards.
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Video not playing?
Check your internet connection, close and reopen the app, and install available updates. Drama Plus streams episodes and needs an internet connection. If the issue continues, email [email protected] with the series title, episode, device model and app version.
Accounts and languages
Use the same sign-in method to return to your account. You can choose the interface and content languages separately in the app settings. For account access problems, contact [email protected]; we will never ask for your password or a verification code.
Coins and rewarded ads
Coins can be earned through eligible activities and used where offered in the app. Rewarded ads depend on availability and the conditions shown before watching. If a reward is missing, tell us when it happened and include your user ID if available. Purchases and VIP subscriptions are not currently available.
Delete an account or manage data
Use Account & Data Deletion for in-app steps or the email request method. We process email deletion requests within 7 days. Our Privacy Policy explains the data we handle.
Still need help?
Email [email protected]. Briefly describe the issue and omit passwords or sensitive information. For copyright concerns, use the copyright complaint instructions.